Terms & Conditions
1. Acceptance of General Sales Conditions and Contract Conclusion
The contract between Palette and the customer (referred to as the individual making a purchase on the site for personal use) is established upon the customer's acceptance of the order by Palette, even if only partially. If the order is not accepted, the customer will be promptly notified.
When placing an order through the site ('Order'), the customer confirms having read all information presented during the purchase process and fully agrees to these general conditions (referred to as the "Conditions").
These Conditions apply to all transactions between Palette and the customer without requiring explicit mention or individual agreement for each transaction. Any differing conditions or terms will be valid only if confirmed in writing by Palette.
Within 14 days from the cancellation date, Palette will reimburse the customer the total amount paid, excluding shipping costs and any import customs duties. Unless otherwise arranged, the refund will be made using the same payment method employed for the initial transaction. Palette retains the right to withhold the refund until the returned product is received.
2. How to purchase
The products available for purchase from Palette are listed exclusively on Palette's website when the order is placed, as detailed in the corresponding information sheets.
It's important to note that the images accompanying product descriptions are meant for informational purposes only. They might not accurately depict the complete features of the product and could vary, including aspects like color and size. This discrepancy could be attributed to the browser and monitor used to access the site and view the images.
To place an order, the customer must diligently complete the Order form. Following this, the form should be submitted after thoroughly reviewing the product's conditions and attributes that the customer intends to purchase. Moreover, if desired, the customer can request Palette to issue a fiscal invoice for the purchase.
3. Intellectual Property by Palette
The customer explicitly acknowledges that the trademarks, trade names, and other distinct symbols on the goods are the sole property of Palette and may not be modified, altered, removed, or deleted in any manner. The customer holds a limited right to use these trademarks, trade names, and other distinct symbols, as well as any other intellectual property rights or productive and commercial know-how, integrated into the goods, all of which remain the exclusive ownership of Palette. This limited right is solely to resell the goods to the public. Any other use of Palette's intellectual property by the customer, unless explicitly granted and authorized in writing by Palette, will be considered a violation of Palette's exclusive rights. This includes contractual liability and is subject to appropriate legal action.
The documents, drawings, data, and information (in both paper and electronic format) provided to the customer remain the exclusive property of Palette. They serve to enhance the understanding of the products and provide an indication of the product's performance. The customer agrees not to reproduce, disclose, or share them with third parties and will take the necessary measures to protect them within their personnel.
4. Order Cancellation
Palette reserves the right to cancel any product purchase order at its sole discretion, regardless of whether the customer's credit card has been charged. This action may occur if: (a) a significant error in Palette's pricing or product details was present during posting on the site or if the requested product from the customer's order is no longer available.
Suppose an order is canceled after proper payment has been made. In that case, Palette will initiate the necessary procedures to reimburse the customer with the same amount already paid (or may contact the customer for the required details).
5. Complaints and Information Requests
For any complaints or information requests, please direct your inquiries to Palette using the following contact information:
Email: palette@gmail.com