Return Policy

Unused items may be returned within 14 days of delivery. Please allow up to 7 business days for return processing.

Customers are responsible for return shipping costs.

Refunds for eligible items will be issued using the original payment method.

Return Process

To start a return, send us an email including your order number and the reason for the return. We'll respond within 24 hours via palette@gmail.com.

Refunds will be issued back to your original payment method. There's a $5 restocking fee that will be deducted from your final refund. Please be aware that for a refund to be processed, the item must be postmarked within 30 days of delivery and in its original, unused condition with tags attached.

Refunds only cover the cost of the product; shipping and insurance charges won't be refunded.

Expect refunds to take 3-5 business days to appear in your account. The exact timing of the refund's arrival depends on your banking institution.