Shipping Information

Shipping Policy

Concerning international shipments, we warmly welcome orders from all corners of the globe. When you proceed to check out, you will encounter various international shipping options. It is crucial to note that all international orders are subject to duties and fees, which are the responsibility of the customer.

Any customs or duty charges are to be borne by the recipient. We do not include these expenses within the shipping fee, as they become applicable upon the package's arrival at the designated destination.

Delivery Time

U.S. Orders

Once your order is dispatched, we anticipate it will reach you within 2-5 business days from the shipping date. Please keep in mind that there might be a need for additional time if you are located in Hawaii, Alaska, or the US Virgin Islands.

International Orders

For international orders, the delivery timeline may vary based on factors such as distance, customs procedures, and weather conditions. It is important to be aware that you are responsible for any applicable import duties and fees. In cases where import duty is applicable to your order, your local customs authority may get in touch with you via mail, phone, or email to facilitate payment collection before releasing the merchandise to you.

Order Tracking Process

You have the option to track your order using the provided tracking number in the confirmation email you received upon placing the order.

Alternatively, you can easily reach out to us at palette@gmail.com.

We would be more than happy to assist you in obtaining the most up-to-date shipping information.